Ingestion via webhook

The preferred approach for message ingestion into Deepdesk is through the use of our ingestion webhook. To set up this method, please get in touch with support@deepdesk.com for assistance in configuring ingestion via the Deepdesk webhook.

The webhook will look something like: https://<accountname>.staging.deepdesk.com/platform/webhook/<uuid>.

In the frontend integration, all you need to do is retrieve the conversation by providing the platform's native conversation/case/chat/session ID.

Example:

await deepdeskSDK.getConversationByExternalId('1234');

See: getConversationByExternalId

And refresh the suggestions after the Deepdesk webhook is called.

deepdeskSDK.refresh();

See: refresh